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What To Do If Movers Steal Your Stuff

Moving to a new house is always a great experience. It's like flipping the page to yet another exciting chapter of your life's journey. The possibility of fresh beginnings, new neighbors to meet, and unfamiliar streets to explore can be exciting, to say the least. Even so, like any good book, relocating has its share of plot twists, and sadly, not all of them turn out well. One of these ordeals is the possibility of movers stealing your stuff. Sure, theft during a move may sound like something out of a crime novel, but despite being a rare occurrence, it is a genuine concern for anyone seeking professional moving services. The last thing on your mind, amidst the rush of relocation activity and the chaos of boxes, is some of your stuff vanishing into thin air. That's what this article looks to talk about—what to do in the event you suspect your movers have done the unthinkable. Without further ado, let's get right into it!

Understanding the Rarity of Theft During a Move

We will get into the specifics of what to do if movers steal your belongings shortly. But before then, let's begin by addressing the big question: how often does moving-day theft occur? The bright side is that moving-related theft is not common. The vast majority of moving companies take their jobs seriously and handle your possessions with the utmost care and responsibility. After all, they're in the profession of helping you transition to the next phase of your life. So, anything going amiss is not in their best interests. But as mentioned earlier, there is always a tiny chance of the unexpected, particularly in the service industries. That said, the best thing for you to do is acknowledge this possibility without getting overly anxious. As we've already established, such incidents are infrequent, but that doesn't mean you shouldn't know what to do if they occur.

Steps to Take If You Suspect Moving-Day Theft

If you believe that the movers you hired have taken your belongings, follow these steps:

Step 1: Check Again

It's surprisingly easy to lose track or jump to conclusions amidst the moving day chaos. Take time to retrace your movements before you aggravate the matter by reporting theft. Inspect every entrance to your home and look for places where the movers might have left the items, such as the back porch, hedges, garage, or the space between the screen and front doors. A second glance may save you time and keep you from misinterpreting the situation. If your items are still missing after a thorough search, you may take the measures outlined below. 

Step 2: Inform the Moving Company

Your next step should be to contact the relocation company. Your stuff being missing could be a simple mix-up or an unintentional oversight. As stated earlier, you might find it pretty surprising how quickly items can get lost in the rush while moving. Therefore, it's best not to assume the worst or jump to any conclusions but instead express your complaints calmly and clearly to the moving company's customer service department or management. Provide them with an accurate inventory of what's missing to make the whole process as efficient as possible for everyone. Also, ensure you include any relevant proof, such as receipts or images, as well as descriptions and estimated values. The good thing is that reputable movers tend to have arrangements in place for dealing with situations like this and will cooperate with you to resolve your issue as soon as possible.

Step 3: File a Police Report

You don’t find the moving company's response enough or satisfactory. Well, if that’s the case, it's probably time you involved law enforcement. In other words, it might be a good idea at this point to head down to your local police station and file an official report. While at it, provide the police with all the gathered information, such as your contract with the movers, any moving-related emails or text messages, and a full, detailed list of the missing items. Keep in mind that, although filing a report with the police is crucial, the authorities might need a while to look into the situation. It also goes without saying that filing a formal police report is vital if you need to take legal measures later.

Step 4: Verify Insurance Coverage

The next thing you need to do is assess your moving insurance policy carefully. An excellent moving insurance policy should address theft. Assuming that's the case, contact your insurance company and explain the problem. They will walk you through the claims procedure. Suppose you didn't get moving insurance; don't give up just yet. Examine your home's or renter's insurance policy, if available. Some of these insurance policies may provide coverage during the relocation process. Any time before you move, consider it good practice to go over all your insurance options to ensure you're fully covered.

Step 5: Pursue Legal Action If Necessary

If all the above options fail and you can't figure out anything else to recover your stolen items, you might want to consider taking legal action. To get started in this direction, you should consult with an attorney, particularly one who understands or specializes in relocation concerns. They can help you evaluate your legal options, including filing a civil complaint against the moving company.  Even so, seeking legal action should be your last resort after all the other steps have failed to address the matter.

Tips on Preventing Theft During a Move

Preventing theft during a relocation entails more than just responding to a crisis; it's equally about proactively protecting your belongings right from the beginning. Speaking of proactive efforts, here are a few tips for a safe and easy move to your new home.

Research Your Moving Company Thoroughly

Do your homework! Before getting into any contracts, read the customer reviews, get referrals from friends and family, and double-check the moving company's qualifications.  Your best bet is a trustworthy and well-established company with a proven track record of providing dependable service. Remember not to rush into this decision, as your choice of movers might make or break your move.

Inventory Your Items

Compile a thorough inventory of your valuables before the relocation. Pictures, comprehensive descriptions, and estimated values of your stuff should be included. Creating a home inventory not only serves as a useful reference but also gives clear proof of what you possess in the event of theft or damage.

Pack Valuables Separately

Items of significant monetary or sentimental value should be packaged separately and carried in your own vehicle. Doing so gives you complete control over their security and reduces the chance of theft or damage during the trip.

Label and Seal Boxes Properly

Your moving boxes must be effectively labeled and securely sealed. Mark each box clearly with its contents and the destination room in your new home. You can use tamper-evident tape or latches to seal the boxes, thus preventing unauthorized access to the contents.

Monitor the Process Closely

Another thing you can do is be there during the loading and unloading of your possessions, if at all possible. Your presence may deter prospective thieves, and movers are more inclined to handle your belongings carefully if they know you're nearby.

Keep Your Personal Information Secure

Personal documents, such as visas, birth certificates, and bank records, should be kept separate from your other items. Given how extremely sensitive these items are, it only makes sense that they are under your personal care throughout the move.

Communicate Effectively

Establish open and honest communication with the moving company. Address concerns, specific handling instructions, or delicate items requiring special care. Keep in mind that the more information you provide, the more likely the moving crew will be able to satisfy your needs.

Inspect on Arrival

After your belongings have arrived at your new house, don't be in a hurry to unpack them. Instead, take your time to inspect your belongings and compare them to your recorded inventory. If you notice any damaged or lost items, document them immediately. Doing so will prove crucial if the need to file a claim arises.

A New Beginning with Evolution Moving Company

Trust is an essential component when using movers to relocate, no doubt. And even though items disappearing during relocation is a rare occurrence, it doesn't hurt to be prepared and informed on what to do in the event it does occur. The steps above ensure that you have a plan in place to deal with such an unfavorable scenario as quickly and effectively as possible. But despite all that, the actual key to a smooth and secure transition is prevention. That's why we went a mile further and featured practical tips to help you protect your belongings during your move and lower the likelihood of theft. Moreover, we can't emphasize enough the importance of working with a reliable and reputable moving company to guarantee your belongings' security. Well, that’s what you get with Evolution Moving Company. Serving greater Texas and beyond, we boast a track record of reliability and customer satisfaction. So, moving-day theft should be the last of your worries when working with us.  That said, contact us today, and let's help kickstart your next adventure.


11884 Greenville Ave #100A, Dallas, TX 75243

PHONE: (682) 651-5505

Fort Worth

3320 Dooling St, Fort Worth, TX 76111

PHONE: (682) 651-5505

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11955 Parliament St #1308, San Antonio, TX 78216

PHONE: (210) 944-8858

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1383 Village Inn, New Braunfels, TX 78132

PHONE: (830) 542-8608


PHONE: (512) 595-3003


120 N Dooley St, Suite 5, Grapevine, TX 76051

PHONE: (682) 651-5505


313 Harwood Road, Suite 217, Bedford, TX 76021

PHONE: (682) 651-5505